Question 1

When will the e-books be available?

Accepted Answer

Book One — 'From First-Time Manager to Confident Leader' — is available now. Books Two and Three are in development.

Question 2

Who is Book One for?

Accepted Answer

Book One is designed for first-time managers and early leaders in their first one to three years of people leadership. It's a practical 90-day workbook with 8 modules covering everything from the identity shift to delegation, feedback, and managing up.

Question 3

What licenses do you offer?

Accepted Answer

We offer an Individual License (1 user), a Team License (up to 10 users with facilitator materials), and a Guided Rollout License (up to 20 users with a 60-minute orientation session). All organizational licenses run for 12 months from purchase.

Question 4

Will the e-books be available in print?

Accepted Answer

Initially they will be digital-only. Print editions may be considered based on demand.

Question 5

Are these applicable to any industry?

Accepted Answer

Yes. While examples draw from real-world operations, the management principles, frameworks, and tools are applicable across industries.

Question 6

What is the Management Mastery Guide series?

Accepted Answer

It's a three-part series — Book One for new managers, Book Two for intermediate managers, and Book Three for district/regional-level leaders.

Question 7

How is the e-book delivered?

Accepted Answer

Immediately after checkout you'll receive an email with a secure download link to your files (printable PDF, fillable PDF, and any included guides). The link is valid for 7 days and can be used up to 5 times.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, and PayPal — processed securely through Paddle, our merchant of record.

Question 9

Is there a refund policy?

Accepted Answer

Yes. Because this is a digital product delivered instantly, refunds are reviewed on a case-by-case basis within 14 days of purchase. See our Refund Policy for details.

Question 10

Can I get an invoice for my organization?

Accepted Answer

Yes. After checkout your receipt is emailed automatically and includes everything most accounting teams need. For purchase orders or W-9s, contact jn@infojsnenterprisesllc.org.

Question 11

Is checkout secure?

Accepted Answer

Yes. Payments are handled by Paddle (PCI-DSS Level 1 certified). We never see or store your card details.

Question 12

What does SDVOB mean?

Accepted Answer

SDVOB stands for Service-Disabled Veteran Owned Business. JSN Enterprises is certified by the National Veteran Business Development Council (NVBDC).

Question 13

Who is behind JSN Enterprises?

Accepted Answer

JSN Enterprises was founded by John Newell, a U.S. Navy veteran and retail leader with 35+ years of leadership, operations, and training experience.

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